System setup for end-to-end patient care management for a therapeutic fasting facility
Company Profile:
INDUSTRY: Diet and Lifestyle
SOLUTION(S): Contact Center, Elixir EHR, RCM
LOCATION: CA, USA
EMPLOYEES: 50+
Challenges:
- The Client wanted to streamline their Patient Pre-Intake process by automating the Lead Management, Pre-assessment, and Appointment Scheduling workflow.
- There was need for an EHR for end-to-end patient care management
- Customer wanted and end to end for Patient Reservations.
- Needed to automate the creation of meal plans and kitchen deliveries.
- Kitchen Staff needed to track meal preparations and deliveries via an interactive touch screen
- The client wanted a complete billing solution for claim management, payment collection and patient statements
Solution Highlights:
- Built custom pre-admission assessments, consent forms, and arrival related forms for effectively capturing relevant patient data during the initial intake process.
- The different facets of EHR – patient notes, treatment plans, e-Lab orders, and e-Prescriptions were configured.
- We implemented a reservation management system accompanied by a custom dashboard that tracks the vacancy of all suites, rooms, and beds within the facility.
- Meal Plans and Kitchen Deliveries were automated using a codified treatment plan formulated by a certified therapeutic fasting provider.
- Built an interactive dashboard for kitchen staff to change the status of meal preparations and deliveries via touch screen.
- Built a Rounding Interface for providers to track daily vitals and symptoms throughout the patient’s stay.
- Elixir Billing was configured to support claim management via ClaimMD Integration, ERA payment posting, and patient statements
- Integrated with their preferred payment gateway for credit card processing.
Results:
Pertinent patient data is easily accessible, facilitating swift enrollment and seamless scheduling.
- Streamlined EHR enhances data organization and accessibility.
- Real-time tracking of facility occupancy improves operational efficiency.
- Optimized meal plan processes ensure precision in therapeutic fasting and improve patient satisfaction.
- Enhanced meal preparation and delivery status updates streamline kitchen workflow.
- Rounding Interface improves treatment monitoring and reporting.
- Simplified billing process leads to a more effective revenue cycle management system.