System setup for end-to-end patient care management for behavioral healthcare provider

Company Profile:

INDUSTRY: Behavioral Healthcare Provider

SOLUTION(S): Contact Center, Elixir EHR, RCM

LOCATION: DC, USA

EMPLOYEES: 100+

The Client wanted to streamline their Patient Pre-Intake process by automating the Lead Management, Pre-assessment, VOB Process Automation, Cost of Care estimation, Travel Management, Bed Management and Alumni workflow.
There was need for an EHR for end-to-end patient care management
Customer wanted to manage multiple encounters, patient Notes, treatment plans and use medical codes throughout the patient care journey
The client wanted a complete billing solution for claim management, payment collection and patient statements.

The basic entities of Salesforce such as leads, opportunities and accounts were appropriately configured to help maintain patient information
Built custom pre-admission assessments, consent forms, VOB and travel related forms for effectively capturing relevant patient data during the Initial Intake process
The different facets of EHR – patient notes, treatment plans, utilization review and medical coding flows were configured in the system
Order management for e-Lab and e-Prescription was configured via integrations (CHC & NewCrop).
Elixir Billing was configured to support claim management via ClaimMD Integration, ERA payment posting, payment collections and patient statements.

Elixir provided superior CRM, EHR, and billing experience.
Effective lead tracking and nurturing boosted digital engagement.
Integrated system increased productivity and reduced screen time by eliminating the need for multiple systems.
All patient care activities are managed through Elixir from the patient chart.
Billing processes, including automated claim generation, ERA management, and payment collection, are efficiently handled within Elixir.
Custom workflows enhanced patient care productivity and further reduced screen time.