Alter Health Group, one of the leading Addiction Treatment and Mental Health Treatment Provider, has selected Elixir’s Contact Center to transform patient intake management across their organization. Quality, efficiency, and value were key factors in making the decision. The organization will go LIVE with Elixir in June 2022.
The organization decided to incorporate Elixir’s Contact Center module to help in the customer intake process. Elixir will help the organization keep its sales team and reference doctors connected by providing a common platform to store data and nurture leads. “We really wanted a system that could improve the quality of care for our patients while keeping them close to home, stated the CEO. “Elixir did just that by enabling web-to lead creation. Elixir took it a step further by enabling seamless integration with Verify Tx for automated Verification of Benefits. This will surely increase the efficiency of our sales process. Our team was very impressed with the mobile technology and personalized workflows available in Elixir, and they are thrilled to have an integrated system to meet their needs.” Expanse will also provide advanced bed management abilities that will work for Alter Health’s multi-location treatment centers and cater to its future needs.
“Alter Health serves one of the biggest states in the USA fighting the drug abuse epidemic,” said COO Alter Health. “We needed a platform that would be able to evolve with us while serving as the springboard to advance care in all of our settings. The opportunities with Elixir are significant, and we look forward to the improved outcomes that it will support.”
The ease of customizability of Elixir Contact Center and the unparalleled capabilities of Elixir to seamlessly integrate with any system like CallRail, Verify Tx, etc., contributed to the organization’s decision to implement the Elixir Contact Center.
To maximize the system usage in the organization, Elixir will complement the implementation team with additional staff training and Post-LIVE support tailored around the organization’s unique needs.
The Contact Center implementation will drive process standardization and best practices across the enterprise. This will enable seamless care transitions as patients move in and out of different care settings.
“We’ve built Elixir on top of world’s #1 CRM solution, Salesforce, with the help of healthcare experts who on a daily basis work and understand these platforms,” said Pranshu Goyal, Director of Product, Elixir. “Elixir is highly intuitive, making it very user-friendly and easy to use. It’s truly a user-centric solution as various workflows are built-in that help streamlines the entire patient journey. It helps decrease repetitive tasks, such as manually calling patients with appointment reminders or checking VOB results, etc. This brings efficiency to the system, which tremendously helps our customers.”
“We are thrilled that after careful evaluation, Alter Health has selected Contact Center as the platform best suited to help support their mission of helping their clients recover, grow, and build a better life by utilizing the latest science and evidence-based treatment” said Rajeev Kumar, Founder, and CEO, Elixir. “We are committed to continuing our development of technologies that empower our customers and help them to lead the industry with innovation and exemplary care.”
About Elixir:
Elixir Practice Management Suite is a comprehensive solution consisting of four modules that fit rightly into your healthcare business irrespective of your facility size and type. The Elixir Contact Center module helps manage the entire facility census and the patient intake process. At the same time, the Elixir EHR solution aims at delivering an end-to-end seamless patient care experience. The third module is Elixir Billing, and it effectively fetches data from any EHR platform to process medical claims and manages the entire revenue cycle. Elixir Patient Portal is the last module, and it provides an integrated experience for the patients.
Do fill out this contact form if you feel that Elixir will be an asset to your system.
