Complete Elixir Implementation for Sleep Apnea Clinic Success Story
Company Profile:
INDUSTRY: Sleep Disorder Treatment Clinic
SOLUTION(S): Contact Center, EHR, Billing
LOCATION: California, USA
EMPLOYEES: 50+
Challenges:
- The client wanted implementation of the entire Elixir solution in order to streamline the CRM, EHR and Billing processes.
- The goal was to enhance patient experience and expedite staff productivity via system automation and process optimization to cater to the end-to-end business flow.
- Customize the user experience to ensure minimum screen time.
- Simplify the process of EHR Forms setup and usage in the system and enable reporting.
- Simplify the billing process to support business flow.
- Optimize the payment flow in Salesforce.
- End-to-end system integration to minimize interaction with multiple disjoined platforms.
Solution Highlights:
- The team implemented Elixir to replace the current disjointed system interactions.
- The end-to-end business flow was optimized on top of Salesforce to support users and their respective requirements.
Results:
- Elixir was successful in increasing productivity and significantly reduced the overall time spent on the system.