ELIXIR – Bed Management Implementation Success Story
Company Profile:
INDUSTRY: Healthcare- Addiction Treatment
SOLUTION(S): Contact Center
LOCATION: Edwards, Colorado, USA
EMPLOYEES: 100+
Challenges:
- Tracking room availability efficiently was a daily challenge.
- The Admissions team members were using multiple spreadsheets for Bed Management.
- The room availability status had to be manually tracked and changed in order to have an overview of the availability percentage on each day.
- Each time a new patient was admitted, or an existing patient was discharged – there were many manual steps that had to be completed to ensure accuracy and consistency of data.
- There were multiple challenges in managing and keeping a track of Out of Order/ Out Of Service rooms and beds.
- The Bed Management spreadsheets could not be used for any kind of reporting purposes.
Solution Highlights:
- The Elixir team designed and delivered a custom and end to end Bed Management module for their Salesforce org.
- The team also designed a custom Heatmap to overview the percentage availability of their treatment facility on a daily basis.
Results:
- Elixir eliminated the use of spreadsheets for any kind of Bed Management related activity..