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Complete Elixir Implementation for Sleep Apnea Clinic Success Story

Company Profile:

INDUSTRY: Sleep Disorder Treatment Clinic

SOLUTION(S): Contact Center, EHR, Billing

LOCATION: California, USA

EMPLOYEES: 50+

Challenges:

  • The client wanted implementation of the entire Elixir solution in order to streamline the CRM, EHR and Billing processes.
  • The goal was to enhance patient experience and expedite staff productivity via system automation and process optimization to cater to the end-to-end business flow.
  • Customize the user experience to ensure minimum screen time.
  • Simplify the process of EHR Forms setup and usage in the system and enable reporting.
  • Simplify the billing process to support business flow.
  • Optimize the payment flow in Salesforce.
  • End-to-end system integration to minimize interaction with multiple disjoined platforms.

Solution Highlights:

  • The team implemented Elixir to replace the current disjointed system interactions.
  • The end-to-end business flow was optimized on top of Salesforce to support users and their respective requirements.

Results: 

  • Elixir was successful in increasing productivity and significantly reduced the overall time spent on the system.