Elixir Integration Success Story
Company Profile:
INDUSTRY: Healthcare- Addiction Treatment
SOLUTION(S): Contact Center
LOCATION: Mississippi, USA
EMPLOYEES: 20+
Challenges:
- The Admission team members were using Elixir for updating patient information, recording insurance and pre-assessment details and other patient related workflows while all the medical and clinical data of their patients was being maintained in EHR.
- The teams had to work separately on both Elixir and EHR to update the same information which was significantly reducing productivity.
- Managing patient data simultaneously in both Elixir and EHR was too tiresome, and it was frequently causing data consistency issues.
Solution Highlights:
- The Elixir team designed a bi-directional sync between Elixir and EHR.
- Multiple integration were done to help in lead management.
Results:
- Complete bi-directional data flow between Elixir and EHR eliminated the need of data entry in multiple systems.